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Language Management

Managing languages in your surveys and organization

Updated today

This guide covers how to add, remove, and manage languages across your surveys.

Managing Survey Languages

Viewing Current Languages

In your study's translation settings, you'll see:

  • Primary language - The original language of your survey

  • Translations - Additional language versions

  • Completion status - How much is translated per language

Adding a New Language

  1. Navigate to Translations in your study

  2. Click Add Language

  3. Select from available languages

  4. Choose translation method:

    • Auto-translate from primary

    • Start with empty translations

    • Import from file

Removing a Language

To remove a translated version:

  1. Find the language in your translations list

  2. Click the options menu (...)

  3. Select Remove Language

  4. Confirm deletion

⚠️ Warning: Removing a language deletes all translations for that language. This cannot be undone.

Language Settings

Primary Language

The primary language is:

  • The language you create the survey in

  • The source for all translations

  • Cannot be changed after creation

  • Usually your organization's primary language

Default Display Language

When participants access your survey:

  1. System checks their browser language

  2. If a matching translation exists, shows it

  3. Otherwise, falls back to primary language

Language Fallback

If specific content isn't translated:

  • The primary language version displays

  • Participants see mixed languages (not ideal)

  • Dashboard shows incomplete translation warnings

Translation Status

Status Indicators

Status

Meaning

Complete

All content translated

Incomplete

Some content still needs translation

Not Started

No translations yet

Needs Review

Primary changed, translation may be outdated

Tracking Progress

For each language:

  • View percentage complete

  • See which questions need translation

  • Identify outdated translations

  • Track review status

Language-Specific Settings

Quotas by Language

You can set different quota targets per language:

Total: 1000 respondents
├── English: 400
├── French: 300
├── Spanish: 200
└── German: 100

This ensures adequate sample sizes for each language group.

Regional Targeting

Combine language with geographic targeting:

  • French in France vs. French in Canada

  • Spanish in Spain vs. Latin America

  • English in UK vs. US vs. Australia

Different regions may need adapted content even in the same language.

Participant Language Experience

Automatic Detection

When participants visit your survey:

  1. Browser language is detected

  2. If available, survey loads in that language

  3. Participants can usually switch languages

  4. Language preference is saved for the session

Language Selector

If enabled, participants see:

  • Current language displayed

  • Option to switch languages

  • Available language list

  • Instant switch without losing progress

Completing in Different Language

If a participant switches mid-survey:

  • Previous answers are preserved

  • Questions display in new language

  • Responses are tagged with completion language

Data and Analysis

Language Metadata

All responses include:

  • Language started in

  • Language completed in

  • Browser language detected

Filtering by Language

In analysis, you can:

  • View results for specific languages

  • Compare across languages

  • Filter charts by language

  • Export with language identifiers

Cross-Language Analysis

When comparing results across languages:

  • Consider cultural differences in scale usage

  • Account for translation effects

  • Note sample size differences

  • Be cautious of over-interpreting differences

Best Practices

Language Selection

Choose languages based on:

  • Target audience locations

  • Panel availability

  • Translation resources

  • Analysis requirements

Quality Standards

For each language:

  • Set a quality threshold

  • Define review requirements

  • Establish sign-off process

  • Document any issues

Consistent Updates

When updating surveys:

  • Update all languages together

  • Test in all languages

  • Maintain translation parity

  • Document any language-specific differences

Troubleshooting

Language Not Showing

If a participant can't see a language:

  1. Verify the language is added and complete

  2. Check the participant's browser settings

  3. Confirm the survey is published with that language

  4. Test the language selector functionality

Incomplete Translations Appearing

If participants see mixed languages:

  1. Check translation completion status

  2. Complete all missing translations

  3. Consider hiding incomplete languages until ready

Wrong Language Detected

If auto-detection picks wrong language:

  1. Ensure language selector is visible

  2. Check browser language settings

  3. Verify language codes match correctly

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