This guide covers how to add, remove, and manage languages across your surveys.
Managing Survey Languages
Viewing Current Languages
In your study's translation settings, you'll see:
Primary language - The original language of your survey
Translations - Additional language versions
Completion status - How much is translated per language
Adding a New Language
Navigate to Translations in your study
Click Add Language
Select from available languages
Choose translation method:
Auto-translate from primary
Start with empty translations
Import from file
Removing a Language
To remove a translated version:
Find the language in your translations list
Click the options menu (...)
Select Remove Language
Confirm deletion
⚠️ Warning: Removing a language deletes all translations for that language. This cannot be undone.
Language Settings
Primary Language
The primary language is:
The language you create the survey in
The source for all translations
Cannot be changed after creation
Usually your organization's primary language
Default Display Language
When participants access your survey:
System checks their browser language
If a matching translation exists, shows it
Otherwise, falls back to primary language
Language Fallback
If specific content isn't translated:
The primary language version displays
Participants see mixed languages (not ideal)
Dashboard shows incomplete translation warnings
Translation Status
Status Indicators
Status | Meaning |
Complete | All content translated |
Incomplete | Some content still needs translation |
Not Started | No translations yet |
Needs Review | Primary changed, translation may be outdated |
Tracking Progress
For each language:
View percentage complete
See which questions need translation
Identify outdated translations
Track review status
Language-Specific Settings
Quotas by Language
You can set different quota targets per language:
Total: 1000 respondents ├── English: 400 ├── French: 300 ├── Spanish: 200 └── German: 100
This ensures adequate sample sizes for each language group.
Regional Targeting
Combine language with geographic targeting:
French in France vs. French in Canada
Spanish in Spain vs. Latin America
English in UK vs. US vs. Australia
Different regions may need adapted content even in the same language.
Participant Language Experience
Automatic Detection
When participants visit your survey:
Browser language is detected
If available, survey loads in that language
Participants can usually switch languages
Language preference is saved for the session
Language Selector
If enabled, participants see:
Current language displayed
Option to switch languages
Available language list
Instant switch without losing progress
Completing in Different Language
If a participant switches mid-survey:
Previous answers are preserved
Questions display in new language
Responses are tagged with completion language
Data and Analysis
Language Metadata
All responses include:
Language started in
Language completed in
Browser language detected
Filtering by Language
In analysis, you can:
View results for specific languages
Compare across languages
Filter charts by language
Export with language identifiers
Cross-Language Analysis
When comparing results across languages:
Consider cultural differences in scale usage
Account for translation effects
Note sample size differences
Be cautious of over-interpreting differences
Best Practices
Language Selection
Choose languages based on:
Target audience locations
Panel availability
Translation resources
Analysis requirements
Quality Standards
For each language:
Set a quality threshold
Define review requirements
Establish sign-off process
Document any issues
Consistent Updates
When updating surveys:
Update all languages together
Test in all languages
Maintain translation parity
Document any language-specific differences
Troubleshooting
Language Not Showing
If a participant can't see a language:
Verify the language is added and complete
Check the participant's browser settings
Confirm the survey is published with that language
Test the language selector functionality
Incomplete Translations Appearing
If participants see mixed languages:
Check translation completion status
Complete all missing translations
Consider hiding incomplete languages until ready
Wrong Language Detected
If auto-detection picks wrong language:
Ensure language selector is visible
Check browser language settings
Verify language codes match correctly