Deepfield uses a credit system to track and manage your survey research usage.
How Credits Work
What Are Credits?
Credits are the currency for collecting survey responses:
Each completed response consumes credits
Credit cost varies by respondent type and targeting
Your organization has a credit pool
Credit Balance
Your organization's credit balance represents:
Available credits - What you can use now
Total allocated - Credits added to your account over time
Used credits - Credits consumed by responses
Checking Your Balance
In Account Settings
Go to Account Settings
Find the Credits or Billing section
View:
Current balance
Credits used
Total credits allocated
In Study Views
When recruiting participants, you'll see:
Estimated cost for current configuration
Impact on your balance
What Uses Credits
Credit-Consuming Activities
Activity | Credits Used |
Completed responses | Yes |
B2B respondents | Higher rate |
Targeted demographics | May be higher |
Premium panels | May be higher |
Free Activities
Activity | Credits Used |
Creating studies | No |
Editing surveys | No |
Testing (test mode) | No |
Generating reports | No |
Using Report Chat | No |
Exporting data | No |
Credit Costs
Factors Affecting Cost
Factor | Impact |
Respondent type | B2B costs more than B2C |
Geographic targeting | Some regions cost more |
Screening complexity | Narrow criteria may cost more |
Panel selection | Different panels have different rates |
Estimating Costs
Before launching:
Configure your recruitment settings
View the cost estimate
Ensure sufficient credits
Adjust targeting if needed
Running Low on Credits
Warning Signs
Low balance notifications
Insufficient credits errors when launching
Studies pausing due to credit exhaustion
What Happens at Zero
When credits run out:
You cannot collect new responses
Existing studies may pause
You can still access existing data
Reports and analysis remain available
Getting More Credits
To add credits:
Contact your organization administrator
Or email [email protected]
Request additional credit allocation
Credits are added to your organization pool
Billing for Organizations
Organization-Level Billing
Credits are managed at the organization level
All users share the organization's credit pool
Billing contacts receive invoices
Payment Options
Contact your account manager for:
Invoice billing
Credit packages
Enterprise agreements
Custom arrangements
Usage Reports
Tracking Consumption
Monitor how credits are used:
Per study consumption
Historical usage patterns
Team usage breakdown (if available)
Planning
Use usage data to:
Budget for upcoming research
Identify high-consuming studies
Optimize targeting for cost efficiency
Cost Optimization
Reducing Credit Usage
Use broader targeting when possible
Start with smaller sample sizes
Screen efficiently (not too narrowly)
Choose appropriate panels
Maximizing Value
Ensure high response quality
Use AI features for deeper insights
Leverage all analysis capabilities
Export and use data fully
FAQs
Do test responses use credits? No. Test mode responses don't consume credits.
Can I get a refund for low-quality responses? Contact support to discuss quality issues. Policies vary.
How do I know when credits are low? Check your balance regularly. You may receive notifications at low thresholds.
Can I transfer credits between organizations? Contact support for credit transfers.
What happens to unused credits? Check your agreement. Policies vary by contract.