Skip to main content

Usage & Billing

Track your credits, view transaction history, and manage costs

Usage Billing Page

Monitor your credit usage and review billing history.

Accessing Usage & Billing

  1. Click your profile icon

  2. Select Usage & Billing

  3. View your usage dashboard

Credit System

Deepfield uses a credit-based system for research costs.

How Credits Work

Action

Credit Cost

Per completed response

Variable based on criteria

Premium targeting

Additional credits

Rush delivery

Additional credits

Credit Balance

View your current balance:

  • Available credits

  • Pending charges

  • Reserved credits

Adding Credits

  1. Click Add Credits

  2. Select amount

  3. Complete payment

  4. Credits added immediately

Transaction History

View all billing transactions.

Transaction Table

Column

Description

Date

Transaction date

Type

Purchase, Usage, Refund

Description

What it was for

Amount

Credits used/added

Balance

Running balance

Filtering Transactions

  • Filter by date range

  • Filter by type

  • Search by description

Exporting History

  1. Click Export

  2. Choose format (CSV, PDF)

  3. Download transaction history

Usage Reports

Detailed breakdown of credit usage.

By Study

See credits used per study:

Study

Responses

Credits

Brand Study Q1

250

1,250

Product Test A

100

650

Customer Survey

500

2,000

By Time Period

View usage trends:

  • Monthly usage

  • Quarterly summaries

  • Year-to-date totals

By Cost Type

Breakdown by component:

  • Base response costs

  • Targeting premiums

  • Speed premiums

Cost Optimization

Strategies to Reduce Costs

Strategy

Savings

Broader targeting

Lower per-response cost

Standard timeline

No rush premium

Simplified screening

Higher incidence

Quality gates

Reduce rejected responses

Planning Ahead

  • Request quotes before launching

  • Budget for quality buffer

  • Track costs during collection

  • Review post-study for learnings

Invoice Management

Viewing Invoices

Access invoice history:

  1. Go to Usage & Billing

  2. Click Invoices

  3. View or download individual invoices

Invoice Details

Each invoice includes:

  • Date and invoice number

  • Itemized charges

  • Credits used

  • Payment method

Payment Methods

Managing Payment

  1. Click Payment Methods

  2. Add or update cards

  3. Set default payment

Automatic Billing

For subscription plans:

  • Monthly billing

  • Auto-renewal

  • Email receipts

Budget Alerts

Set up notifications for spending:

Alert Types

Alert

Trigger

Low balance

Credits below threshold

High usage

Monthly spend exceeds amount

Study complete

Individual study finishes

Configuring Alerts

  1. Go to Billing settings

  2. Set thresholds

  3. Choose notification method

πŸ’‘ Tip: Set a low balance alert at 20% of your typical monthly usage. This gives you time to add credits before running out mid-study.

Did this answer your question?