Support Channels
Multiple ways to get help with Deepfield.
Live Chat (Crisp)
Get immediate help through live chat:
Click the chat icon (bottom-right corner)
Start a conversation
Support responds during business hours
After hours: leave a message
Email Support
Contact support via email:
Include study ID if applicable
Describe issue in detail
Response Times
Channel | Typical Response |
Live Chat | Minutes (business hours) |
Within 24 hours | |
Urgent issues | Priority handling |
Crisp Chat Widget
The in-app chat widget provides quick access to support.
Using the Widget
Click chat icon to open
Type your question
View conversation history
Attach screenshots if needed
Widget Features
Feature | Description |
File sharing | Send screenshots, files |
History | Previous conversations saved |
Notifications | Alert for new replies |
Offline | Leave message when away |
FAQ Structure
Common questions organized by topic.
Getting Started
How do I create my first study?
What respondent types are available?
How does AI study creation work?
Study Building
How do I add conditional logic?
Can I upload images?
What question types are available?
Recruiting
How do quotas work?
How is feasibility calculated?
Can I invite specific participants?
Analysis
When should I generate a report?
How do personas work?
Can I export to PowerPoint?
Bug Reporting
Report issues to help improve the platform.
What to Include
When reporting bugs:
Information | Why It Helps |
Steps to reproduce | We can replicate the issue |
Expected behavior | What should have happened |
Actual behavior | What actually happened |
Screenshots | Visual evidence |
Browser/Device | Environment details |
Study ID | If study-specific |
Reporting Process
Note the issue details
Capture screenshots if possible
Contact support via chat or email
Provide requested information
Track status through ticket
Bug Status
Status | Meaning |
Received | We have your report |
Investigating | Looking into it |
Confirmed | Issue verified |
In Progress | Being fixed |
Resolved | Fix deployed |
Feedback Submission
Share ideas and suggestions.
Types of Feedback
Feature requests
Usability improvements
Content suggestions
General feedback
Submitting Feedback
Use the feedback option in chat
Describe your idea
Explain the benefit
Include examples if helpful
Feedback Process
We review all feedback:
Aggregate common requests
Evaluate feasibility
Prioritize roadmap
Notify when implemented
Self-Help Resources
Documentation
This help center covers:
All platform features
Step-by-step guides
Best practices
Troubleshooting
Search Tips
Find what you need:
Use specific keywords
Browse by category
Check related articles
Contact Information
Business Hours
Support available:
Monday-Friday
9am-6pm CET
Excluding holidays
Urgent Issues
For critical issues:
Use "Urgent" in subject
Include business impact
Provide contact number
💡 Tip: Before contacting support, check if your question is answered in this help center. Many common questions have detailed articles available.